Communication tools to assess patient perception of healthcare professionals’ communication abilities for improving patient empowerment

Social Pharmacy is a multidisciplinary research area that applies techniques and methods from economics, epidemiology, sociology and medicine to the pharmaceutical sector in order to investigate the use of drugs in society from different angles. Social Pharmacy also studies the relationships between patient, pharmacy, pharmacist and outcomes both on patients and drugs.

The research that the Center conducts in this area explores various aspects of health care delivery, the relationship between pharmacy and patients, practitioner and patient perspectives, and is closely related to the health services research.

Through questionnaires, interviews and training activities, the extensive Social Pharmacy investigation project is still ongoing. The aim is to support and encourage the pharmacist-patient relationship as a driver of improved medication adherence and clinical and economic outcomes.

Available results:

Self-Assessment of Adherence to Medication: A Case Study in Campania Region Community-Dwelling Population

Italian translation and cultural adaptation of the communication assessment tool in an outpatient surgical clinic

Are you more concerned about or relieved by medicines? An explorative randomized study of the impact of telephone counseling by pharmacists on patients’ beliefs regarding medicines and blood pressure control